Help Center

Welcome to Our Help Center!

We’re glad you’re here! Our Help Center is designed to provide you with all the information you need about placing orders, shipping, returns, technical support, and more.

As a family-run business, we take pride in offering personalized assistance and guidance to ensure you have the best experience possible. To provide quick responses and help you find answers efficiently, we have created a handwritten, carefully curated list below that covers most common questions.

Before contacting us, we encourage you to browse the sections below. Most inquiries are answered here, and this helps us respond faster to questions that may not be listed. If your question is not covered, our team is always happy to assist—please see the Contact Us section at the bottom.

Thank you for taking the time to check the information below—we want to make sure your experience is smooth and satisfying!

Order Support

Tracking Number

Didn’t receive a tracking number?
Please provide your name, order number (CPW-_____), and any additional details below. Our team will locate your order and send your tracking number as quickly as possible.

Carrier says “Delivered” but you didn’t receive your item?
If your tracking shows delivered but the package is missing, please contact the shipping carrier directly. Once an order leaves our warehouse, the carrier is responsible for the delivery and can provide the most accurate information or start an investigation.

Carrier Support Numbers:

- UPS: 1-800-742-5877

- FedEx: 1-800-463-3339

- USPS: 1-800-275-8777

They will be able to track down the package and help resolve the issue. If they confirm the package cannot be located after investigation, please reach out to us and we’ll be happy to assist further.

Shipping Issues

Delayed Shipments
If you received a tracking number but your order has not left our warehouse after 5 business days, please reach out to us. Provide your order number, tracking number, and any additional details so we can look into the delay and resolve the issue promptly!

Damaged Packages
If your order arrived damaged, please contact us below and provide all of the following details so we can resolve the issue quickly and send a replacement:

Name on Order, Order Number, Damaged item number/name of the item, Several Photos of the damaged part, and the shipping box (all sides, including the label)

Please note: Items cannot be replaced if they have already been installed.

Carrier Support Numbers – Contact the Shipping Company First

If you are experiencing shipment issues, delays, lost packages, or any other delivery-related concerns, please contact the carrier directly before reaching out to us, as they have the most up-to-date tracking and resolution tools.

UPS: 1-800-742-5877
FedEx: 1-800-463-3339
USPS: 1-800-275-8777

Incorrect Address on Order

Please note that once an order is received, we cannot guarantee that the shipping address can be changed.

If you need to request an address update, please contact us with the following information: Name on the order, order number, and Items included in the order

Important: If a shipping label has already been created, you will need to contact the carrier directly to reroute your package.

How Long Will My Order Take to Ship?

We strive to ship all orders the same business day if placed before 10:30 AM.

Business Hours: Monday – Friday, 9:00 AM – 4:00 PM
We are closed on all major holidays.

Order Cancellation

To cancel your order, contact us immediately with your name and order number.

Once an order has been processed, cancellation cannot be guaranteed.

Product & Technical Help

Technical Support – Contact the Manufacturer for Assistance

For installation help, replacement parts, compatibility questions, specifications, or any other technical inquiries, please contact the manufacturer or brand directly. They have the most accurate and up-to-date information regarding their products.

Part Recommendations

Unfortunately, we cannot recommend a specific part for replacement or for a particular model.

We are happy to provide options of units that we sell, but RVs vary widely, and personal preferences play a big role. To ensure you get the correct part and are fully satisfied, we recommend contacting the product’s manufacturer directly for guidance on specific models, compatibility, and specifications.

Part Availability

We strive to keep our website updated daily with accurate stock counts, but occasionally, due to high order volume, some parts may be listed as available when they are actually out of stock. While this is extremely rare, if your order is cancelled and you receive an out-of-stock notification, your refund has already been processed. Please allow 3–5 business days for the refund to reflect in your account.

If you would like to check part availability before placing an order, please provide the part name or number and let us know that you are inquiring about current stock.

Returns & Exchanges

Received the Wrong Item

Receiving the Wrong Item – How to Submit a Claim

If you receive the wrong item, please follow the steps below to ensure a smooth resolution:

Required Photos or Documentation - To process your claim, please provide: A clear photo of the item received, A photo of the packaging and shipping label, and your order number and the item you were supposed to receive

Replacement vs. Refund

Replacement: We will send the correct item as soon as possible.

Refund: If a replacement is not available or you prefer a refund, your payment will be refunded once the claim is approved.

How Long Replacements Take to Ship

Replacements are shipped as soon as we receive the wrong item back, based on store hours and stock availability.

Standard shipping times will apply based on your selected method.

Returns

Return Policy & Process

We want you to be satisfied with your purchase. If you decide that you no longer need or want a part you ordered, please follow the steps below to start a return.

1. Days Allowed & Condition Requirements - Returns must be initiated within 14 days of receiving your order. Items must be unused, in original packaging, and in resalable condition.

2. How to Start a Return - To initiate a return, please contact us with: Your name, Order number, The item(s) you wish to return, and Reason for the return.

Once your request is reviewed, we will provide instructions for returning the item.

3. Return Shipping Labels - Depending on the reason for the return, we may provide a prepaid shipping label. If a prepaid label is not provided, the customer is responsible for return shipping costs.

4. Refund Processing Time - Once we receive and inspect the returned item, refunds are processed within 3–5 business days. Refunds will be issued to the original payment method.

5. Exchanges for Different Parts - Exchanges can be requested if you would like a different part. To exchange, follow the return process above and specify the replacement part you want. Availability and stock will be confirmed before the exchange is processed.

How to Place an Order

Placing an order with us is quick and easy. Follow these steps:

1. Browse Products - Navigate our website and select the part(s) you wish to purchase. Review product details, specifications, and availability.
   

2. Add to Cart - Click “Add to Cart” for each item you want to purchase. You can continue shopping or proceed to checkout.
   

3. Review Your Cart - Check quantities, item details, and total cost. Make sure your shipping address and contact information are correct.
   

4. Checkout - Enter your shipping and billing information. Select a shipping method and review any applicable taxes or fees. Submit payment using our secure checkout options.
   

5. Order Confirmation - Once your order is successfully placed, you will receive a confirmation email with your order details and tracking information (if applicable).
   

Tip: To ensure same-day shipping, place your order before 10:30 AM EST during our business hours (Monday–Friday, 9:00 AM – 4:00 PM).

Store Information

We receive a high volume of messages daily. Please understand that we are a family-run business and take each message with care and consideration.

Our Help Center hours are: Monday-Friday 9-4pm.

We strive to respond as quickly as possible. Mondays are particularly busy, as our team is handling messages and processing orders from Friday, Saturday, and Sunday.

Thank you for your patience and understanding. We genuinely appreciate every order and every customer, and we put a lot of love into assisting each inquiry.

General FAQs

Do you offer installation services? We do not.

Do you ship internationally? No.

How do I measure for replacement RV parts? Please contact the manufacturer!

Need Further Assistance?

If you have questions that weren’t answered here or need additional help, please message us below. To ensure we can respond as quickly as possible, include the following information in your message:

Name, Order number (if applicable), and Description of your request or issue.

Providing these details helps our team assist you efficiently and accurately. We appreciate your patience and look forward to helping you!