Return Policy

Camper Parts World Return Policy

How to Start a Return

To return an item, please contact our Customer Service team through our Get Help Now button. Fill out the return ticket, and a representative will contact you within one business day with instructions and the correct return address.

Important: We do not accept walk-in returns. All returns must be processed through our Customer Service team.

Return Window & Fees

  • Returns are accepted within 15 days of delivery for non-restricted items.

  • A restocking fee of up to 20% may apply.

  • Items must be in new, unused, and resellable condition.

  • Installed or used items cannot be returned.

Non-Returnable Items

The following items cannot be returned:

  • Electrical/Electronic Parts – Sensitive to installation/testing; returns not accepted.

  • Special Orders – Custom, non-stocked, obsolete, or cut-to-length products (e.g., awnings, slide toppers).

  • Generators – If gas or oil has been added; contact manufacturer for warranty/service.

  • Chemicals & Adhesives – Non-returnable for safety reasons.

  • Dometic/Atwood Items – Only returnable if damaged during shipping or incorrect item shipped.

  • Scratch & Dent Items – Sold “as-is” and generally non-returnable.

Cancellations

  • Unshipped orders can be canceled via Customer Service.

  • Orders in process cannot be canceled once preparation for shipment begins.

Receiving the Wrong or Damaged Product

  • Notify us within 15 days of delivery if you receive the wrong item or a damaged product.

  • If you proceed to use or install the item without notifying us, a replacement or refund will not be authorized.

  • For shipping damage, take photos immediately and, if possible, refuse the shipment or note the damage with the carrier.

Shipping Address Issues

  • Camper Parts World is not responsible for incorrect or undeliverable addresses.

  • Returned orders due to incorrect addresses may incur restocking fees.

  • Contact Customer Service if you need guidance on shipping accessibility before placing an order.

Exchanges

  • Exchanges are not accepted.

  • You may return items for a refund, minus restocking fees and shipping costs.

Where to Send Your Return

  • All returns require a Return Merchandise Authorization (RMA) from Customer Service.

  • Include the RMA number on the outside of the package. Returns without an RMA may be refused or delayed.

  • Use the original packaging if possible and cover old shipping labels.

  • Customers are responsible for return shipping costs.

Refunds

  • Refunds are processed within 3–5 business days after we receive and inspect your item.

  • It may take 3–15 business days for your bank to post the refund.

  • Refunds are for the item cost only; original shipping charges are non-refundable.

  • Items that are installed, used, or generators with gas/oil are not eligible for refund.

  • Returns with missing or incorrect RMA labels may delay processing.

Need Help Before Ordering?

If you are unsure about your product selection, contact Customer Service before purchasing to ensure the item is correct. Shipping charges for incorrect orders are non-refundable.

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